"Never underestimate the magnitude of the forces that reinforce complacency and help maintain the status quo." John Kotter
First and foremost, there will always be a status quo. For most of us, this represents how-things-have-been-done up until our era. Now we want to not only change but to anchor this change with some sort of permanence. In other words, to create a new status quo. Of course, as soon as we have succeeded, we have created the conditions for others to create change.
When seen in this context, complacency is not driven by evil forces or by idiots that simply don't see the need to change. It comes from an acceptance that what we have is what we will always need…that the way we are accustomed to doing things is the way they should be done. Which of course works well when our world isn't changing quickly. But when was that anyway?
Change will come as it always has. The question is whether we decide to influence the change or to sit blindly in the status quo until change is forced upon us. Leaders don't wait for change to overtake them. They may only be able to touch a small part of the change that is happening, but they take ownership of that part and take action.